Unhappy customer

Hi,

I order from pick ' pay online on a monthly basis as this makes my life easier. This month unlike other months my delivery which was scheduled for 26/07/2018 15:00 - 16:00 was not delivered. I contacted the call centre and upon my first call i was advised that the delivery will be 20 mins late, 17:00 i called again and was made to wait indefinitely with no update, 17:35 I called again and was advised that the driver says he will deliver on the 27/07/2018. This is unacceptable as it inconveniences everyone, arrangements need to be made for someone to be home at the time of delivery. Worst of all is that this month's order had diapers, wet wipes, calpol and pediatric panado included. Now my 7 month old baby needs to be inconvenienced as well.

Previously we have also had to log late deliveries which is unacceptable as I book and pay for time slots that are most convenient to me or anyone who can receive the order. Oddly enough I also order from woolworths online, and their deliver was earlier than expected and that was great service on their part.