UNHAPPY CUSTOMER
<p>Good day</p> <p> </p> <p>I was at Pick n Pay yesterday and I viewed my specials on my smart shopper card..</p> <p>There was a special to get R8.90 off a 6 pack 440ml Lion lager beer..They do not Make</p> <p>440ml anymore..all cans have been added to 500ml cans only..So i took the 500ml cans sonce the 440ml does not exist anymore and my Coupon was valid only untill 07/06/17..They refused to help me because the new cans are 500ml..Thats not my fault..why does pick n pay give vouchers then for something that does not exsit.</p> <p> </p> <p>Please can I have an answer as to what now</p> <p> </p> <p>Roeaan Bothma</p> <p> ********** 743</p> <p> </p> <p>Thanks</p>
Good day Roeaan Bothma,
Thank you for taking the time to address your concerns with us.
Please note we tried to call you on *** to get more information but we could not reach you. We do not pick up the in store special you are referring to on our catalogues. Please send your till slip and query to *** for us to assist further.
We sincerely apologize for the inconvenience caused.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Roeaan Bothma,
Thank you for taking the time to address your concerns with us.
Please note we tried to call you on *** to get more information but we could not reach you. We do not pick up the in store special you are referring to on our catalogues. Please send your till slip and query to *** for us to assist further.
We sincerely apologize for the inconvenience caused.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua