Unhappy client

Goodday . On the 26 October i done some shopping at pnpay Wellington. I took a bottle Jik whereby the bottle spilled as i pick it up. My dress got spoiled and i ask the supervisor on duty what is the policy regarding this. She said they going to replay the video of the incident whereby they done it. She came back and said the directors said its not their fault but the company who packed the jik. She did not even say sorry. I just feel they could have handled it better because it was an expensive dress. I bought another jik but when i came at home almost most of the bottled leaked. Something is wrong with the packaging. I also took some pictures as proof.