1 reviews | Active since Sept 2016

11 Sept 2016, 21:31

Unhappy children

<p>After going to a few Pick & Pays, I have been told the animal album for those stickers which the kids were collecting is unavaibale and has been for sometime now. The one Pick and Pay told me on the morning of the 1 Sept, that they wont be able to order as the whole thing finished on the 31 August. No where at any Pick & Pay was there ever any notification that there was no stock of these albums and you had to place an order with the store. I placed a query on there website, no one even bothered comng back to me. Very disappointed in the way you treat customers.</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply12 Sept 2016, 11:57
Official

Hi Debbie,

Thanks for taking the time to write to us.

Please accept our apologies for the out of stock item.

Due to the overwhelming response to this promotion all our stores did run our of stock sooner than expected, which is why we had to end this campaingn sooner than expected.

We appreciate your feedback and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas