UNHAPPY AND DISAPPOINTED PENSIONER

Dear Hello Peter

I am so disgusted with the services of PnP Hyper Ottery, Western Cape. I called the call center to report my box of 6 x Long Life milk I purchased from PnP which turned sour. I am a pensioner and am not able to take the milk to the supplier as it is costly when using public transport. However, when I called and explained to Rukaya, the lady at the call center my dilemma. She informed me to take a picture of the milk and the till slip and send it to her which I did. Only to find that instead of 6 milk they only refunded me with R14 = 1 litre of milk. Really Pick n Pay! I am so disappointed in the communication with your Call center lady! R70 rands may sound a little to a big company like PnP but to me, it is a fortune I have lost. You have just lost a valuable customer. If I had known I would have shopped at Checkers Rylands instead of going where the sale is.