LK
Lehlohonolo K

1 reviews | Active since Jan 2019

07 May 2024, 18:32

Unfounded accusations

About two years ago I was doing shopping at my local Pick N Pay when the store manager singled me out and had my items checked, they found that nothing was wrong and we all moved on with our lives

About 2months later while I’m doing my shopping with my fiancée she makes some very uncomfortable remarks and I brush it off

So now I thinks it has all passed ,

A month ago I go to the same store where I do my daily shopping as it is right next to my house, the same manage has a security guard check my trolley against my slip once more nothing was found to be the problem.

A week later I go back to the store and she tells me that some items might not have been paid from my trolley I tell her that that’s impossible because my trolley was checked

She says she has footage or proof and I should come back to talk to her bosses once she has her evidence put together (her bosses will decide what to do with me as if I am a ********) so I go back a couple of days later and one of her “bosses” says she heard of the incident and would like to talk to me

So I say most definitely let’s get this out of the way as I heard the would be evidence of some sort But no she doesn’t have any

I write this because now I drive an extra 14km to and fro my to the next Pick n Pay because of fear of being harassed

This is the Boulevard Pick n Pay in Vanderbijlpark

I grew up all my life next to The big Pick n Pay Hyper in Bedworthpark and it has always been my brand of choice

0
Replies (1)
Pick n Pay
Pick n Pay's reply09 May 2024, 18:32
Official
Hi  Lehlohonolo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number :  *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal

Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on   : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,