Unfortunate Experience at Pick n Pay Due to Managerial Negligence at Pick n Pay Rhodesdene, Kimberley

I am writing to express my deep disappointment and frustration regarding the appalling treatment I received at your Pick n Pay store Pick n Pay Rhodesdene on 14 November 2023 at 16:00pm. Unfortunately, the actions (or lack thereof) of the store manager have compelled me to share this disheartening experience. Upon encountering an issue, I approached the store manager seeking assistance. To my shock and disbelief, their response was dismissive and unhelpful. Instead of addressing the concern, I was met with indifference and a complete lack of willingness to assist. It is disconcerting to witness such a disregard for customer service, especially from someone in a managerial role. Him being a white store manager added to the attitude I received because I felt he dismissed me because he saw I was a person of colour and stood my ground. He even threatened to hit me, and I stood my ground. To top it off the teller and the supervisor (Sihphokazi) whom he instructed to help me after they tried also refused to give me his name. This is an indication that they are being victimised because they refused to give me the store manager’s name. I will never ever shop at a Pick n Pay ever again because of this experience. This incident has left me questioning the commitment of Pick n Pay to customer satisfaction and raises serious concerns about the leadership within your organization. Customers should feel valued and supported, not dismissed and mistreated. Unfortunately, my encounter with the store manager has tarnished my perception of Pick n Pay as a customer-centric establishment. I feel this manager owes me a personal apology. I hope this feedback prompts a thorough review of customer service practices at your store, with a particular emphasis on the conduct of managerial staff. Customers should be able to rely on the store management for assistance and guidance, and it is disheartening to experience the opposite. I sincerely hope that steps will be taken to rectify this situation and prevent others from enduring similar mistreatment. As a loyal customer, I expected better from Pick n Pay, and this experience has regrettably left a lasting negative impression. Yours sincerely, Doniwen *** ***