Unfair treatment - Pick and Pay

<p>Went to Pick and Pay Waterfront Randburg. Was pleasantly helped by the till operator. Upon trying to pay the system approved my transacation and printed a payment slip but not an invoice waited for 15 minutes but still no receipt so I asked a very helpful supervisor Lettie if I could go and she said yes as it gave us an approved slip. As I got to the car I was called back. Where all the unpleasant happened. A very rude branch manager Kevin abrubtly informed me " I know that the transaction has not gone through and demand you pay". Instead of aplogising for an error on pick pay side he basically made me out as a crimanl walk out with his goods. He was so rude and arrogant like he knows it all and I am stupid. He made me redo the transaction from start with my goods going through the till again. I checked my bank account as I dont get sms for small amount via the cell phone banking app and told him it has gone through my account and he promptly aggresivly said that" I did not get messages on my phone" as earlier I said I dont get messages for a small amoumt where he said"everyome get sms for any amount. No you can decide on what amount you want an sms. - But he knows it all. Redid the whole transaction and it took money again off my account and did exactly the same thing. He was rude and instead of being accomodating he basically made it my problem making me yet again and this time cash. I have now paid for my goods 3 times and he "informed me that within 24 hours the transaction will reverse and be in my account. Well it has not reversed. I phoned the call centre to complain and they have not even bothered to get back to me. Kevin treated me like a stupid child and like it was my fault. Lettie was so helpful trying her best to recitfy the situation and was so pleasant but the manager was so horriable. I still dont have my money back and neither a call from the call centre. All I asked for was if Kevin just said sorry for the inconvience but it seems there as been a problem and we think that it has not gone through I would of happily paid again but Kevin was so all knowing and made you feel like you are the problem and treated you very unprofesional and made you feel like you are *****ing there goods. Lettie and the tellers were really nice and kept apologizing not once did Kevin even think of that no he knows that I am to pay. If he knows so much why has it still showing that it has come off. He explained in very consending way how the bank systems work, like I am stupid little does he know that I worked for a bank so know a lot. Kevin you could learn how to deal with customers from your tellers and Lettie the supervisor who was very profesional and went out of her way to recitfy the problem. I was at pick and Pay for more than 1and half hours due to this error for a few yogurts. I am a regular customer of Pick and Pay and feel that Kevin has let the brand down by making this the customers fault and the call centre not getting back to me. I am not unreasonable just talk to me right and I will be more than willing to pay again but dont treat me like I am the problem and I am trying to do pick and pay in. I was even smiling with Lettie and the tellers but Kevin treated me very unfairly. I am still waitinf for someone to contact me about getting my money back now.</p>