Unfair treatment
The service I have received from the Baywest Mall Pick n Pay clothing is pathetic. The store has a stand clearly advertising T-shirts for R49.99, however these scan R49.99 at the till. It is not my fault as the customer to be mislead by store advertising. As a customer, more especially at Pick n Pay, I should be paying for the item at the advertised price. The fact that I am a black customer doesn't mean I should be treated less compared to a white customer as we all know that had I been white, I would have had no hassles. Khaya even contacted Jessica, the arrogant store manager who advised that I will not get the T-shirts as advertised and Jessica was even more than willing to even give me the area manager's name Riano, I'm assuming that he also promotes such treatment to customers. Jessica was not at the store at the time and Khaya and Leigh were the ones put in charge, however even Leigh saw no need for me to get the T-shirts as advertised but kept on emphasizing that I will not get the T-shirts at the advertised price. Pick n PAy is a very big brand and it's customers is made up of people of all colors. We shouldn't have to complain in order to be heard by store management, including area management. Service offered from these stores should be world class in order to complement the brand. Obviously, I am only one unhappy black customer, but it only takes one to leave for sales to drop, and as more black people are exposed to such pathetic service they will also eventually leave your stores. PnP stores should treat all customers fairly and trust me, the treatment I have received was very unfair.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised that your complaint was addressed with store management via the call center and your contact details were provided to them to provide you with feedback.
Please feel free to email us if you have not been contacted to date to enable our team to do a follow up for you.
Double the difference will only work provided that the bar code of the scanned item and the advertised item match. I Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have been advised that your complaint was addressed with store management via the call center and your contact details were provided to them to provide you with feedback.
Please feel free to email us if you have not been contacted to date to enable our team to do a follow up for you.
Double the difference will only work provided that the bar code of the scanned item and the advertised item match. I Should you need any further assistance please do not hesitate to contact us on the number provided below. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Monday - Saturday 08:00 - 19:00 Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
