NM
Nombulelo M
1 reviews | Active since Aug 2019
16 Aug 2019, 19:46
Unfair labour practice, forced to keep something you don't need.
My husband bought a pack of nappies at Pick n Pay Carlton Center, when he got home I had already bought a packet myself. He tried to refund them at Pick n Pay Dobsonville but he was told that don't refund baby products. They refused to refund him and told him they can exchange only and they gave him a bigger size for future use.
What is the refund policy for a product that a day old and he had his original till slip?
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Pick n Pay's replyOfficial
19 Aug 2019, 14:07Good day Nombulelo,
Thank you for contacting pick n Pay. Apologies for the late response.
Please accept our apologies for the inconvenience and service experienced. We have escalated this to our senior management team to assist further and to be in contact with you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards
The Pick n Pay Team
Thank you for contacting pick n Pay. Apologies for the late response.
Please accept our apologies for the inconvenience and service experienced. We have escalated this to our senior management team to assist further and to be in contact with you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards
The Pick n Pay Team
Pick n Pay's reply19 Aug 2019, 14:07
Official
Good day Nombulelo,
Thank you for contacting pick n Pay. Apologies for the late response.
Please accept our apologies for the inconvenience and service experienced. We have escalated this to our senior management team to assist further and to be in contact with you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards
The Pick n Pay Team
Thank you for contacting pick n Pay. Apologies for the late response.
Please accept our apologies for the inconvenience and service experienced. We have escalated this to our senior management team to assist further and to be in contact with you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards
The Pick n Pay Team