DS
Dietmar S

1 reviews | Active since Mar 2017

13 Mar 2017, 12:16

Unfair Coffee placement Mafia Tactics at Pick n Pay Norwood and ****arney in JHB

<p> I used to buy for years Enrista Coffee from Pick n Pay ( 20 instant Coffee sachets in a packet ) . Pricing started around R 18.- / Packet . A nice product .</p> <p>Within only a few years this went up to now R 90.- / Packet of 20 Sachets .</p> <p>Last year a company from Poland started a similar product ( Mokate , but 24 Sachets of instant Coffee in a packet for R49.- / per Packet ) . We saw very happy Pensioners and people with lower income !</p> <p>We buying since then Mokate ( same quality for 1/2 the price ) .</p> <p>For the last appr. 2 - 3 month we can not find mokate Coffee at Norwood or Kilarney anymore .</p> <p>It was in any case always placed at the lowest point of the shelfs right at the back where nobody could find it .I approached the people at the shelf on various occasions to no avail and then the Market Manager on duty twice about these Mafia practices ( hiding cheaper coffee away to force people to buy the expensive coffee .</p> <p>The first time he promissed to do something about it to no avail .</p> <p>The second time he told me the buyer does not order it anymore .</p> <p>Bravo Pick n Pay , keep your Bull**** advertising ( buying the cheapest for your customers ) out of the TV</p> <p>because people are laughing about it .</p> <p>Pictures of empty Mokate Shelfs with pricing still on it from Norwood and ****arney can be produced .</p> <p> </p> <p>Hello Peter</p> <p>Please Help the Pensioners and lower income groups .</p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Mar 2017, 13:07
Official

Good day Dietmar Schwarz,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the inconvenience caused.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua