BM
Bala M

1 reviews | Active since Mar 2009

31 Mar 2015, 08:48

Unexpected Surprise Service provision

What is normally a dreaded daily visit to the Richards Bay Boardwalk Pick n Pay store, turned out to be a surprisingly pleasant visit.<br> <br> It's late in the afternoon when everyone is getting ready to go home, I queried on an out of stock item, when Andries leaves his duty of stocking a shelf in a totally different aisle to go to the stock room to search for the out of stock item. He did not find the item, but his effort to assist is highly appreciated and should not go unnoticed by his manager.<br> <br> Andries is a true role model in service provision, and should be used as an inspiration to other staff in the Richards Bay store.

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Mar 2015, 09:54
Official
Hello razor16,

Thank you for your communication about the customer service received.

We really appreciate this feedback and hope you have many happy return visits to our stores.

Your comments have been brought to the attention of senior management responsible.

Kindest regards
Marise Brown

Ref Number : ***