*********,dishonest Pick n Pay

*********,dishonest,terrible customer service,this is just some of the words i can use to describe the service i received from the manager Hansie Pieterse at pick n pay flora centre florida roodepoort.I purchased a Salton Electric Pressure cooker on special a few months back, however when i opened it a piece on the lid was broken and it had a few dents,i went back and i was assisted by Hansie Pieterse who asked for the receipt ,i said i purchased it and the transaction should be on my smart shopper card,we called customer care and after a long time we could not find the transaction,i was advised by Hansie if i could get it on my bank statement they could reprint the receipt and assist with a refund as that product is not stocked by pick and pay anymore hence it was marked down as the last of the stock.After about two weeks i went back i spoke to Wandile Mohammed the floor manager who assisted me with a reprint and a refund voucher.However when i went to the till Hansie declined the refund even though we had all the proof he said he needs to send in to the supplier for repairs , i was not happy as i purchased a new item and now i might back a repaired one.I was forced to book the product in and told, they would call me the next day 07 march 2020 with feedback ,today is the 11 march 2020 no feedback.To make things worse i went on saturday 07 march 2020 to the store to buy a few items and to my surprise i saw the same salton electric pressure cooker on the shelf, the same item Hansie said was not available anymore.PICK N PAY IS THIS THE TYPE OF PEOPLE YOU EMPLOY *********,AND DISHONEST.