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I bought 3 items from pick n pay ASAP on Monday which when the driver indicated that they were at my gate he was not there he turned back saying no one came out, I called pick n pay they dispatched another driver who said he delivered my order and even on the app it shows that my order was delivered which is not true as I have never received anything. I called again I was told that they will dispatch the order again. After hours of waiting I called again they said they have escalated to the store. No feedback until Tuesday, I called again and was told they will call me back to make an arrangement to deliver. Nothing happened nor did I get a call back as promised. Today I call them again I am told that they will escalate and my order will be cancel and I will then get a refund after 10 days which I find very much unfair from Monday to Thursday what were they busy with? I ask the consultant what was going to happen if I did not call them to follow up she says “nothing” I am so annoyed by their poor customer service worse the ********* behaviour saying you have delivered while you didn’t . I requested to speak to a manager and I was told he is in a meeting he will call me before end of business today and I have never received any call from pick n pay.