1 reviews | Active since Aug 2017
Unenthusiastic staff
<p>This story is referring to the pick n pay at the liberty Midlands mall, Pietermaritzburg. </p> <p>I have never met such an unhappy bunch of staff. I loath going to that shop but unfortunately I work at the mall and have to go to the pick n pay there to get goods for work. It always seems like such an effort for the teller to greet you, let alone give a smile. They always look so happy to be at work. NOT! I went there last week and had to wait for ages for a void to be done for the customer in front of me. We had to wait for the only staff member there that can do a void. Why do they only have 1 person in that whole shop that can do a void? When she did finally appear, she was in no rush to get to the cashier. I later overheard her saying she was busy checking her pay slip because she wasn't happy about how she had been paid. Surely that is something you do before/after work. Then I went to pick n pay again the next day and the guy that served me looked half dead. He barely even looked at me while serving me. I always walk into that shop feeling happy but then leave feeling depressed and angry. It hasn't only happened on those 2 occasions, it's happened many times. And I've heard many other people complain about the staff there too. It doesn't hurt to give a smile. Even if that's all they do, at least they'll show the customer that they acknowledge they are there. </p>
Good day Shan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Shan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
