Uneducated very tired staff

I highly suggest you put some time and effort into training your staff members properly. Alternatively, maybe you should employ people who actually wants to work and does not just pass the buck the whole time.

For 3 days and probably 30-35 calls later (combined between Pick n Pay and RCS) one person between the two companies has some brains and was able to solve my query.

I wanted to make an online purchase using my new store account. I phoned, emailed, tweeted, Whatsapp, asking why does it not give me the option as a payment method and every single time your very tired employees would just refer me to RCS.

RCS would then contact you again and again your very tired employees has no clue of what is going on. So eventually after 3 days, wasted airtime and no patience it was established that you CANT USE YOUR STORE ACCOUNT FOR ONLINE PURCHASES.

So no I am like ***!!!!! None of your staff knows this? Not your call centre? Not the people on twitter? Not the people on Whatsapp.

Are you f*cking joking. What a joke.