Undercover staff and *********** manager

TO WHOM IT MAY CONCERN

It is with great displeasure to me taking this precious time of mine to bring the experiment I had in one of your your shops. Yesterday, 03 December 2017 I was in Libangeni (Vaalbank) in Dr JS Moroka municipality in Mpumalanga, the service I got from your manager and the so called undercover staff at your exit point is disgusting.

Since the day I chose and became a loyal client to Pick and Pay in 2000, I have never been treated like the way I was yesterday. My question to you now is, is it just only our hard earned money that you are interested in?

In short this is what transpired: I went in the shop to get groceries for about R1500, paid for it as I exit the so called under cover staff, without uniform nor name badge by the exit demanded a slip and I asked for what reason do they need it, the guy couldn’t answer me, he just said he doing what he has been told to do. Then I demanded the rules that states that I should provide a slip at the exit, he said he doesn’t have. That’s when I demanded to talk to store manager, but someone came up with shorts trousers and also without uniform nor name badge too. When I asked if he was the manager he kept on saying I quote “it doesnt matter but I could help you”. we had an argument regarding uniform, name badge, his position in shop until I asked him to call store manager, he even went check on cctv t if I paid for the groceries, which when he came back confirmed that I did. At some point some customers were subjected to physical search without any explanation in full view of everyone. He called the manager from a handset, response I got after the call was he was on lunch and I should wait until he returns. I asked the so called undercover to ask him if he serious about making customers wait for him. I also asked for his contacts, the guy did oblige this time and I tried to call him serveral times and he didn’t take my calls, thats when this so called under cover guy went in to his office to call him. He came back with him after about 10 minutes, no greetings no apologies instead another argument ensured, he was defensive of the procedures, he even confirmed that this guys are undercover staff.

What this branch is doing is they are in violation of our constitutional rights and also consumer rights. What I demand from this branch is a written and public apology and the manager to be removed from the shop as he is ***********, immature, unprofessional and his customer service is questionable . I use this branch once or twice every month whenever I am at my homelands, I wouldn’t want to be subjected to that kind of treatment each time I am there.

Hope you reply soonest.

Since l sent email from pick n pay, to this day l haven't heard anything from them.