Undelivered Order and Concerns about Potential ****

Dear PnP ASAP Customer Service Team,

I am writing to express my disappointment and concern about the service I received from PnP ASAP on March 1, 2025. Despite placing an order through the app (Order Number: ***5) at 11:23 am, I never received my items.

When I contacted your customer service team to inquire about the status of my order, I was informed that the reason for the delay was a "shortage of drivers" and was provided with call reference numbers *** and ***.

However, on the following day at 09:46 am, my order was marked as "delivered" on the app, despite me not receiving any of the items. This has led me to question whether I have been a victim of a ****.

I urge you to investigate this matter urgently and provide me with the following information:

1. Who delivered my order? 2. Where was my order delivered?

I would appreciate a prompt response regarding this incident and a resolution to this issue. If there is any additional information you need from me, please do not hesitate to ask.

Thank you for your attention to this matter.

Sincerely, Desmond