Undelivered order

I ordered from telhe pick and pay asap @ 11:00, I called the contact centre from 11:30 until now @. 13:01. The driver marked my order as delivered when I didn't Receive it. All attempts to called ethe driver and have my order delivered failed. I'm so dissapointe with how the driver and contact centre handled my order amidst follow ups from myself I still remain with an undelivered order.