NR
Ndivhuho R
1 reviews | Active since Sept 2018
04 Jan 2023, 16:48
Unconfirmed order and not being able to get assisted from service provider.
I tried to place an on the website twice, after processing the payment using credit store account, there was the pop up to say the payment was successfully processed. I also received two SMS on my phone confirming the two payments.
However I never received an email with order confirmation or ref number but the money has been deducted from my account.
When i phone Pick n pay, they are saying i should contact RCS.
When i call RCS they are saying should contact Pick n pay.
I have been on the phone the whole day trying to get this matter resolved.
Helpful (0)
Replies (1)0
Replies (1)NR
Ndivhuho R's updateReviewer Update
08 Jan 2023, 07:34I paid using my store credit account, the purchase was online. I can’t be able to provide the statement however you can see it on your for the two transactions that was deducted from my account.
I sent the sms showing the two deductions to *** because she was the one assisting after I had called the numbers you are saying I should call. Then after sh told me that there’s nothing that Pick n pay can do I must call RCS. When I call RCS they said there’s nothing can assist me with cause the I was trying to purchase on pick n pay website not theirs.
My numbers are ***, can someone resolve this matter
I sent the sms showing the two deductions to *** because she was the one assisting after I had called the numbers you are saying I should call. Then after sh told me that there’s nothing that Pick n pay can do I must call RCS. When I call RCS they said there’s nothing can assist me with cause the I was trying to purchase on pick n pay website not theirs.
My numbers are ***, can someone resolve this matter
NR
Ndivhuho R's update08 Jan 2023, 07:34
Reviewer Update
I paid using my store credit account, the purchase was online. I can’t be able to provide the statement however you can see it on your for the two transactions that was deducted from my account.
I sent the sms showing the two deductions to *** because she was the one assisting after I had called the numbers you are saying I should call. Then after sh told me that there’s nothing that Pick n pay can do I must call RCS. When I call RCS they said there’s nothing can assist me with cause the I was trying to purchase on pick n pay website not theirs.
My numbers are ***, can someone resolve this matter
I sent the sms showing the two deductions to *** because she was the one assisting after I had called the numbers you are saying I should call. Then after sh told me that there’s nothing that Pick n pay can do I must call RCS. When I call RCS they said there’s nothing can assist me with cause the I was trying to purchase on pick n pay website not theirs.
My numbers are ***, can someone resolve this matter