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Nompumelelo A

1 reviews | Active since Jun 2009

18 Jan 2016, 15:39

Uncaring Pharmacists

I bought a bandage from Pick n Pay on Nicol over the weekend for my son who had just hurt himself a few minutes prior. When I asked the till operator (Thando) at the pharmacy to get scissors from the pharmacists, they said they did not have a pair of scissors at their chemist. Needing to attend to my son, I did not take it further with the pharmacists, I literally had to walk around the store looking for one of the managers hoping for assistance. I was extremely angry. I spend thousands of Rands a week at that pick n pay and they are unable to assist at a time like this.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Jan 2016, 15:52
Official
Hello seabi,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***