JM
Jay M
1 reviews | Active since May 2012
05 Aug 2023, 16:00
Unbelieveable incompetence
Incompetence from the store trying to get advise on linking smart shopper profile to the online cancelation being unfriendly to use to the call centre agents who don't listen to anything you say....useless and time wasting. The one star is just so o can write this review....totally useless Checkers 60/60 is by far the best and only service I will use
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Replies (1)
Pick n Pay's replyOfficial
06 Aug 2023, 13:00Hello Jay,
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
Kindly note that we have escalated the query to the store, they should be in touch with you soon.
For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
Kindly note that we have escalated the query to the store, they should be in touch with you soon.
For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply06 Aug 2023, 13:00
Official
Hello Jay,
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
Kindly note that we have escalated the query to the store, they should be in touch with you soon.
For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
Kindly note that we have escalated the query to the store, they should be in touch with you soon.
For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay and we hope you have a lovely day further. Kind Regards,
The Pick and Pay Team
Best regards,