Unbelievable pathetic service from pick n pay. Leave it to the legends CHECKERS 60sixty

I’ve officially given up fighting with Pick n Pay ASAP and the useless “service” they claim to offer.

My order was delayed by more than 2 hours. The driver was driving around with it because he had an issue with his phone, and not one of the 12 staff members I spoke to could actually help me.

To make things worse, I had to keep calling repeatedly using my own airtime because every single time I spoke to someone on chat, they would simply end the chat without resolving anything.

When I eventually received the order, items were missing, the packaging was broken, and there was condensation on the products — clearly showing the food had been standing around for a long time.

I work in service delivery myself, so I understand that things go wrong. But when not a single staff member can assist, communicate properly, or take accountability, that says everything about the company.

I requested a refund from the manager, Michaila (ref no. *** linked to the call), but even she couldn’t help me. Being told that missing items “need to be investigated” before they can be refunded is ridiculous. I paid for a service and received incomplete, damaged goods after hours of delays.

I’ve defended Pick n Pay ASAP before, but this experience was the final straw. Pathetic service is an understatement. Pick n Pay ASAP should honestly shut down and leave deliveries to the legends at CHECKERS SIXTY60.

Done with Pick n Pay altogether.