Unbelievable inconvenience

<p>I placed an online shopping order for delivery 24 June. I was not home when the delivery took place and my son accepted on my behalf. Although charged for (it was on the actual invoice and amount deducted on my account and not in the short section) certain items were not delivered. There was also an order of 10 hug in a mug cappucino ordered. Of the 10 3 boxes had a detergent on them. Kotex pads that were ordered were ripped open?</p> <p> </p> <p>I immediately contacted the call centre and logged a complaint. I was advised that I would be contacted and the order would be replaced on the Monday, latest the Tuesday. This did not happen. After leaving numerous messages for a manager to contact me I got hold of Samantha at the call centre (tel no ********** 030). She told me that she would be in contact with me. After two or three conversations she confirmed that there would be a possible delivery on the Wednesday night as they would not be able to change the delivery address to my work address for the Friday.</p> <p> </p> <p>The driver arrived on Wednesday night at approximately 18h30 with a sealed box. Despite his paperwork reflecting all items that needed to be replaced and what was previously short delivered, the order was still wrong. None of the items that had to be replaced were brought and what was previously missing on the delivery was not 100% corrected. Another call was logged and the manager confirmed that he would get Samantha to call me on the Thursday. Samantha called me on the Thursday and said she would follow up. It is now Friday 11h24 and I still have not had any feedback. </p> <p> </p> <p>This is totally unacceptable as I have already paid for all the items, phone call durations for this entire episode have been in excess of 1 hour and the inconvenience has been unbelievable.</p> <p> </p> <p>NEVER again will I shop with PnP Online!!!!!! </p>