Unbelievable

We had completed our month end shopping and started to pack out our goods at the till. The customer in front of us did not have enough money and started to have goods that were already scanned taken back. Nawaal came to the till and apologized for the delay. Everything was fine until the customer walked away which left me standing with no explanation as to why things weren't moving along. Nawaal casually walked to the next till and started doing things there when I then asked her what's going on. She then informed me that the she told the customer to got to an atm to go draw money. If I didn't ask Nawaal, I would have been standing there for I don't know how long. I asked her what does she now expect me to do and in a raised tone she says there's nothing she can do! Really? That's how you respond in front of other customers? I did not appreciate her raised tone and even after speaking to the assistant store manager she refused to apologize. I am disgusted that you employ people with that kind of nonchalant and dismissive attitude. I've never been treated this way at Checkers or any of your competitors. Perhaps mine and my family's business is better appreciated there. Disgusting