Unbelievable 1-hour experience:P&P Flagship Store

Entered store to do Seasonal purchases. Struggled to get staff help, went to mngr box&asked for staff to be sent. Finally left without items on list, after long wait. Coffee shop:simple request for cappuccino&eats unleashed storm of protest, 3 workers turning on me&saying : Another cappuccino ! Nie alweer nie ! Greatly surprised, I requested to know whether my order presented a problem. Subjected to malicious comment from 3 staff for the entire length of my stay&open slander. 1staff member assured me that she was \new""; as the man on duty could not understand my requests&could not work card. I then went in search of a red coat; as I wanted to know whether the umbrella purchased could be sold to me in a SEALED bag - the umbrellas were loose&disarranged&cashier also refused bag or bubble wrap. Office unmanned;asked \""Natalie\"" passing to all red coat &was told :I am not working"