1 reviews | Active since Nov 2009
Unacceptable Services
Good day
ASAP Delivery from Little Falls
I can understand that an order is delayed, but then my order arrives and there are missing items.
A refund is not good enough, because I have to wait for the refund to be done and I need the item that is missing.
It's unacceptable because now I am short of the item and will fall short for my baking.
And then you say I'm getting a free stasoft but again nothing received. I'm not happy at all.
This is the 2nd time that there is a problem with my order in a week
It is unacceptable to wait up to 5 days for my money due to your incompetence You take my money immediately from my account but I have to wait 5 days to get my money back What is the use of using pick n pay if you can't even do the basics on the delivery
I would like to raise a formal complaint regarding my recent order.
I am extremely dissatisfied that my refund request was declined, despite the fact that I did not receive all the products I paid for. This is completely unacceptable.
On the same day my order arrived with missing items, I contacted one of your agents and reported the issue. I have proof of this conversation, which clearly shows that the matter was raised immediately.
Your service in this matter has been very disappointing. I am not asking for free products — I simply expect to receive the items I paid for, or to be refunded accordingly.
Please note that under the Consumer Protection Act, I am entitled to receive the goods I paid for or a full refund for any items not delivered. Should this matter not be resolved urgently, I will have no choice but to escalate the complaint to the National Consumer Commission.
Please treat this matter with urgency and provide a resolution as soon as possible.
Kind regards,
I would like to raise a formal complaint regarding my recent order.
I am extremely dissatisfied that my refund request was declined, despite the fact that I did not receive all the products I paid for. This is completely unacceptable.
On the same day my order arrived with missing items, I contacted one of your agents and reported the issue. I have proof of this conversation, which clearly shows that the matter was raised immediately.
Your service in this matter has been very disappointing. I am not asking for free products — I simply expect to receive the items I paid for, or to be refunded accordingly.
Please note that under the Consumer Protection Act, I am entitled to receive the goods I paid for or a full refund for any items not delivered. Should this matter not be resolved urgently, I will have no choice but to escalate the complaint to the National Consumer Commission.
Please treat this matter with urgency and provide a resolution as soon as possible.
Kind regards,