Unacceptable service with the Online Clothing department

Been waiting since 21 July for assistance (when I received my first reference number saying I would be contacted). Facebook team make empty promises about issue being escalated, online call centre doesn't answer or reply to emails, whatsapp chat doesn't help. And when they do decide to call you back 2 weeks later all they say is they'll look into it and promise to get back to you but never do. All I want is my issue sorted out with the online clothing department today!