Unacceptable service from PnP Hyper And Russell Hobs

We bought an Russell Hobs iron from them not even a year ago, the iron stopped working. We took it back to claim the 2 year warranty. We where given the run around from the store and from Russell Hobs. The wouldn't give us a new iron even though we could produce a purchase slip. PnP kept saying we must give them proof from Russell Hobs but russell hobs online system was under maintenance. No one cares which i feel is wrong and unacceptable. Totally unhappy with this type of service. wont go near the brand again and i urge others to do the same