Unacceptable Service

<p>I have been a customer of Pick n Pay Hypermarket in Ottery for many years and have recently stopped shopping there due to the lack of service.</p> <p> </p> <p>I went there yesterday to get a few things and I am appaulled once again by the service that I received, I went to till number 12 to pay for the things I needed. The cashier tried to take the payment with my card which was declined, there was 3 other customers with full trolleys behind me so to avoid a long wait I offered to withdraw the money at the ATM which she refused and tried the payment again which was once again declined, at this point a supervisor (Shanaaz) came over to ask the packer if she will be going on tea break, she said no and explained that there is a problem with the card machine.</p> <p> </p> <p>The supervisor asked me to make payment at the till next to where I originally tried to pay and the card payment was declined again, this time it showed "insuffecient funds" I got an sms to say the money was deducted from my account and showed this to Shanaaz. Her response was "Yes my dear but the money did not come through on our side, just go to the bank, they can reverse the funds."</p> <p> </p> <p>I did not try to pay Capitec, I was making a payment at pick n' pay and she just brushed me off, she did not apologize for the faulty machine or the extra time I had to spend in the bank and then extra time wasted waiting to pay for the goods.</p> <p> </p> <p>Yesterday was just another reminder to me of why I will NEVER do my shopping there again, since the old staff left and management was change, the service is pathetic!</p>