1 reviews | Active since Mar 2013
Unacceptable Practice
Shopping at Pick 'n Pay Fourways Crossing I decided to take part in their 'A Feast of Tastes' Competition. This involved collecting till slips for the period 26 March 2015 to 30 April 2015 which I duly did. On Wednesday morning 29 April 2015 I took my till slips with completed competition forms to Pick 'n Pay Fourways Crossing to deposit them in the competition box provided. Not finding the competition box I was told by the Pick 'n Pay staff that the competition was closed on Tuesday 28 March 2015 and that the competition box was removed. The entry form clearly states: 'The competition will run from 26 March until 6 pm on 30 April 2015'. Entry forms should be dropped 'into the entry box outside Pick 'n Pay'. This behaviour on the side of Pick 'n Pay / Fourways Crossing I regard as false advertising and misleading the public.
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
