Unacceptable customer service

Good afternoon<br> <br> I would like to lodge a formal complaint against your cashier Phindile C Bahula. She rang up my groceries from your express tills and then refused to pack my items into bags. When I asked if she was not going to pack them she simply responded dismissively \10 items or less"and shook her head. While I stood there shocked at her rudeness she proceeded to help the following customer. I then said well this is the first I've heard of this and she completely ignored me.<br> <br> Now my family and I have been shopping at this store for 19years and this is the first incident of bad customer service I have received. While I am indeed prepared to concede that my items were more than 10"