CA
Cherie A
1 reviews | Active since Jan 2019
02 Jan 2019, 11:41
Unacceptable customer service
No fridge or freezer items delivered. 8 hours late for other items. No refund received and been trying to resolve since 27 November. Cost a small fortune on calling from U.K. groceries were essential for my sick sister and niece. I order once a month.
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Replies (1)
Pick n Pay's replyOfficial
15 Feb 2019, 12:18Good day Cherie Alves,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to a technical error.
Please advise if your complaint has been resolved or if you still need assistance please contact our customer care line on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to a technical error.
Please advise if your complaint has been resolved or if you still need assistance please contact our customer care line on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply15 Feb 2019, 12:18
Official
Good day Cherie Alves,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to a technical error.
Please advise if your complaint has been resolved or if you still need assistance please contact our customer care line on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We were unable to respond to your post due to a technical error.
Please advise if your complaint has been resolved or if you still need assistance please contact our customer care line on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team