Unacceptable Customer Service.

I have been trying to reach Pick n Pay since early this morning to no avail. I have emailed, I have called multiple times and no one answers. Just received an email stating that my order (which is due for delivery on Monday by the way) is cancelled. WHY????

No explanation. No communication. No refund.

I have been waiting on this delivery for weeks. Had placed the order and made payment prior the lockdown by the way. And could only select this delivery date as my only delivery option due to all other slots within the week I wanted my goods being "busy". I cannot understand why my order is now cancelled a couple of days prior to delivery and no reasoning provided at all. I cannot get through to anyone regarding this; and obviously alternative arrangements had not been made as I was under the impression delivery would take place as scheduled. Can someone; anyone please contact me regarding this.

This is unacceptable!! First and Last time I will ever be shopping from Pick n Pay online.