Unacceptable cancellation of order

I had placed an order #***6 for my groceries to the Value of R1 805.90, these are groceries purchased that are urgently needed for the month. The driver that took my order for delivery, got impatient because she was unable to find the unit, and returned with my order back to the store, after I sat on the phone with her, directing her to my unit. I then get an SMS stating that my order was cancelled and a refund was processed to my account, which will take 7 working days. I contacted the call Centre and spoke to the supervisor, who could only offer me a R100 promo voucher, like really are my kids and I suppose to eat that voucher tonight, and over the next 7 days. while we await the funds to reflect to re-purchase our groceries. This is very poor service. I had experienced a similar situation on my order #841005 in July 2023. I never purchased online again from Pick n Pay since that incident, until today. and to have a repeat situation.

This is extremely disappointing and unacceptable, no one has this amount of money to purchase again, while they wait for the refund. Does a family need to go hungry while we wait????????? Pick n Pay needs to address the logistics company they use for their deliveries, as this is a poor reflection on Pick n pay.