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Nolwazi N

1 reviews | Active since Jan 2011

21 Aug 2017, 19:12

Unacceptable behavior

I was making purchases with my daughter and we forgot one item. My daughter continued unpacking while I ran to get the item. The cashier left her till, when I returned the packer merely shrugged her shoulders that she does not know where she went. She asked another employee who said she could not work another person's till.I waited until I decided it was not worth spending my money there and I left the groceries at the till. She showed no respect for me as a customer or her job. The was not even an attempt to apologies.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Aug 2017, 09:43
Official

Good day Nolwazi,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,