1 reviews | Active since Jul 2011
unable to make coffee
Bought kettle at Franshoek store. box says 1 year warrentee. Gave it in last Sunday at Franshoek driving 30km from my house to wasted petrol. They said they only have a 6 month exchange policy and they must send it in for repairs to suplier. Now I am waiting from supplier to do something or to phone me. Now I am unable to make coffee.
Hi Grant,
Thanks for taking the time to write to us.
Please find information below as per the returns policy , click on the link for more information: ( http://www.picknpay.co.za/returns-policy )
Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be repaired, replaced or refunded; and
Defects that develop after six months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Grant,
Thanks for taking the time to write to us.
Please find information below as per the returns policy , click on the link for more information: ( http://www.picknpay.co.za/returns-policy )
Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be repaired, replaced or refunded; and
Defects that develop after six months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas