Unable to delete duplicate of online account

I have called and asked numerous time that they fix my online shopping because I am unable to shop online because the system keeps on telling me that my smart shopper number and ID number already exist. See email below I send after calling the support line 4 different time: On 16 November 2017 at 14:03, Nicole wrote: Best Reader

Today is the 4th time I've called and requested that my other profile on my name and smart shopper card be removed.

I have again called today and they told me I had a profile for my shopper card and online shopping which they cannot merge. I again requested that they delete the other profile link and they told me they will give it through to the help-desk.

So how many times more must I struggle to shop online?? Or must I just give up and do my grocery shopping somewhere else and cut up this damn shopper card that has been nothing but a pain?.

Awaiting your reply.

Angry client Bianca Reid