MP
Miquette P
1 reviews | Active since Mar 2009
25 Sept 2025, 14:11
Unable to add entry to history log table
I downloaded the new ASAP app. Couldn't link my card, spent 25 min waiting for the call centre to answer. Agent changed my cell nr,address, and email and said I will be able to log in and link my card. The process just loops after the verification of the pin screen. Went into a store in Table View, the customer service lady called and I spoke to the call centre agent again who said she will send an email to enquire and copy me in on the email. This was 3 weeks ago. I have still not received an email and my card is still not linked. The error message I receive is the following: Unable to add entry to history log table.
Helpful (0)
Replies (1)0
Replies (1)MP
Miquette P's updateReviewer Update
29 Sept 2025, 14:05I received this reply which means that they did not even read my complaint properly. My problem is NOT with the store. My problem is with the ASAP call centre who is not assisting me properly with my app. And I am most definitely not calling the call centre again. Pick & Pay cam contact me via email as the call centre agent said previously they would which didn't happen.
Pick n Pay’s reply27 Sep 2025 at 14:49Hi Miquette,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with the Online Management Team who will be in touch with you.
Please contact our ASAP team directly with the details below for any PnP1 app enquiries .
Phone: ***
Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay’s reply27 Sep 2025 at 14:49Hi Miquette,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with the Online Management Team who will be in touch with you.
Please contact our ASAP team directly with the details below for any PnP1 app enquiries .
Phone: ***
Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
MP
Miquette P's update29 Sept 2025, 14:05
Reviewer Update
I received this reply which means that they did not even read my complaint properly. My problem is NOT with the store. My problem is with the ASAP call centre who is not assisting me properly with my app. And I am most definitely not calling the call centre again. Pick & Pay cam contact me via email as the call centre agent said previously they would which didn't happen.
Pick n Pay’s reply27 Sep 2025 at 14:49Hi Miquette,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with the Online Management Team who will be in touch with you.
Please contact our ASAP team directly with the details below for any PnP1 app enquiries .
Phone: ***
Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Pick n Pay’s reply27 Sep 2025 at 14:49Hi Miquette,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with the Online Management Team who will be in touch with you.
Please contact our ASAP team directly with the details below for any PnP1 app enquiries .
Phone: ***
Email: ***
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team