*****ulent Use of My Smart Shopper Card + Account Details Altered – No Response from Pick n Pay

I am extremely concerned and disappointed by the lack of response and apparent lack of security on the Pick n Pay Smart Shopper system.

On 14 July 2025, I received a digital receipt for a purchase made at a Randburg store – a location I have never been to, as I live in Jeffreys Bay, Eastern Cape.

This receipt shows:

A liquor purchase Smart Shopper points redeemed And most alarmingly, my name and surname on the receipt were replaced with just an initial for each.

This is not how my details have ever appeared on receipts before – this clearly shows that someone accessed and tampered with my account information.

I did not authorise this purchase or any changes to my personal details. This is extremely disturbing and a serious breach of my privacy and security.

To make matters worse, I immediately contacted Pick n Pay through the proper channels and received no response.

I am demanding the following:

An urgent investigation into how my card was used *****ulently in Randburg.

An explanation as to how my personal details were changed without my consent.

A full reinstatement of any Smart Shopper points that were ******.

A clear outline of what security measures are being taken to prevent this from happening again.

Your silence is unacceptable. I trusted Pick n Pay with my personal data and loyalty account, and that trust has now been broken. I am forced to escalate this on a public platform as your customer service has completely failed me.