TYME BANK

ON THE 26-06-2021 TYME BANK DEBITED MY MONEY (3400) I CALLED THE BANK ASKING THEM TO PLEASE REVERSE MY MONEY SINCE THEY DONT HAVE A BRANCH, THEY TOLD ME TO GO AND OPEN A CASE AFTER A WEEK I RECEIVED A MESSAGE SAYING MY MONEY WILL BE REVERSED IN 7WORKING DAYS AFTER THAT SEVEN DAYS I CALLED AGAIN THEY HUNGNED UP MY CALL THEN AFTER 2HOURS I RECEIVED AN EMAIL SAYING THEY WON'T REVERSE MY MONEY PLEASE HELP ME I HAVE SUPPORTI DOCUMENTS