NK
Natasha K
1 reviews | Active since May 2018
07 Aug 2025, 09:37
Two Weeks and Still No Delivery or Refund – Terrible Service from Pick n Pay ASAP
It has now been two full weeks since I placed my order with Pick n Pay online on 25 July 2025 (Order Number: ***), and I am still waiting for either my order to be delivered or my money to be refunded.
I have emailed and contacted Pick n Pay several times, and every time I’m told that someone will get back to me, but up until today, no one has. The order still shows as "in progress (delayed)", and there has been no communication, no updates, and no resolution.
This is not the first time I’ve experienced issues using the PnP app, but it will certainly be the last.
The lack of service, follow-up, and accountability is absolutely unacceptable.
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Natasha K's updateReviewer Update
22 Aug 2025, 09:46Dear Pick n Pay Customer Care,
Thank you for your response. However, this situation has now become extremely frustrating and unacceptable. It has been 4 weeks since my order was placed, and up until today, nobody has gotten back to me despite my constant follow-ups.
Every time I call, I am told that someone will return my call — but this has never happened. This morning, I even requested to speak to the manager on duty, Zayaan, but was told she was too busy to take my call. This only adds to the frustration.
I have also seen that there are hundreds of similar complaints from other customers experiencing the same issue: money deducted, no products delivered, and no refunds processed. This is simply unacceptable.
I want to make it very clear: an apology will not fix this. I am requesting that my money of R439.90 be refunded immediately. I have already been waiting more than 20 business days, far beyond the 3–5 days you promise.
If I do not receive my refund or a proper resolution urgently, I will have no choice but to escalate this matter further.
Please ensure someone contacts me today with clear answers, or process my refund without any further delay.
NK
Natasha K's update22 Aug 2025, 09:46
Reviewer Update
Dear Pick n Pay Customer Care,
Thank you for your response. However, this situation has now become extremely frustrating and unacceptable. It has been 4 weeks since my order was placed, and up until today, nobody has gotten back to me despite my constant follow-ups.
Every time I call, I am told that someone will return my call — but this has never happened. This morning, I even requested to speak to the manager on duty, Zayaan, but was told she was too busy to take my call. This only adds to the frustration.
I have also seen that there are hundreds of similar complaints from other customers experiencing the same issue: money deducted, no products delivered, and no refunds processed. This is simply unacceptable.
I want to make it very clear: an apology will not fix this. I am requesting that my money of R439.90 be refunded immediately. I have already been waiting more than 20 business days, far beyond the 3–5 days you promise.
If I do not receive my refund or a proper resolution urgently, I will have no choice but to escalate this matter further.
Please ensure someone contacts me today with clear answers, or process my refund without any further delay.