kF
khona F

1 reviews | Active since Dec 2015

02 Dec 2015, 01:08

truly disgusting customer service

After paying for my groceries by my debit card, the teller named Leticia, after spending R2095.85 at pick n pay. I simply asked her how would I go about getting a smart shopper card,without looking at me and without even interested she simply mumbled cust care. I asked again and again she mumbled cust care. Lost and simply confused . she through my slip on the counter without saying thank you or at least direct me to which side would this cust care be. Angry and disgusted at the way I was treated I left with just her name. I have never been treated in this manner before. Being s loyal customer of pick n pay for a very long time I always get good care anywhere else and this was my first experience ever, appauling customer service. I m truly disgusted, I'm shopping at checkers. No more pick n pay lunches for me and my work friends and no more monthly groceries as well. I'm going to shop at checkers. Very disappointed. All I was looking for on Sunday was a shopper card. Very dispointed in pick n pay vanguard. Disgusting.<br>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Dec 2015, 10:39
Official
Hello khonish,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***