RS
Refiloe S

1 reviews | Active since Mar 2020

28 Mar 2020, 16:58

Treating pregnant woman unfairly

Today me and my daughter we went to Mayfield square (Daveyton) to buy few things that she is going need before she gives birth because she is pregnant we arrived there firstly they refused to let us in they told us to go through the queue i told them she pregnant then they told us that she can go alone but i told them that she cant but she went through to withdraw money then came back she found me in the queue where we directed to then when we arrived by the entrance the was a lady who said why do they allow a pregnant woman to queue so they said to her they did allow her to go through i told them they yes they did allow her refused me to go through with her so that why i decided to queue and not to fight with them. My daughter she is 40 weeks pregnant i told them she cant buy things on her own that why i came with her . The guy who did that all things to us his name is Jonh from pick 'n pay and he was with two security guys from mayfield square.

0
Replies (2)
Pick n Pay
Pick n Pay's reply30 Mar 2020, 07:01
Official
Good day  Refiloe,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the delay in response and any inconveniences caused to you.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
The Pick n Pay Team
RS
Refiloe S's update02 Oct 2020, 09:49
Reviewer Update
Good morning Pick n Pay team

On the 30th of March a lady from Head office called me i assume from your complains department concerning my complain and apologising and she said i will get a voucher from pick n pay and she said i will get that voucher as soon their allowed to sell babies item today its 6 months down the line im still waiting.