Treating customers like ********

Pick n Pay Clothing 14th Avenue I've never felt so awful like the staff of Pick n Pay Clothing 14th Avenue District treated me. An unfortunate situation happened that I accidentally forgot my wallet as I was rushing to Flora Hospital taking my niece who had an asthma attack at school.

The hospital was fair enough without medical aid, they were able to assist us.

So I went to the shopping center with the hope of withdrawing cash at Pick n Pay Clothing, when I checked my phone my data had just depleted few minutes ago. Which I understand why as I was using it to update the family about my niece situation and the school. And mostly I work from home and I use wifi at home.

I went inside the shop, explained my situation. Instead no one wanted to assist me even when I showed them my in contact msgs of my Tyme bank balance. All I was pleading for them to do was connect me to the wifi so I can access my app which they said they don't have the store wifi, sell me R17 data then after am done transferring I will give them as I wanted to buy data from the store and withdraw cash. I even suggested any employee to borrow me R20 to buy data then I reemburse him/her with R50. That's how desperate I was and mind you I elaborated my situation, they made me feel like a ***** of some sort. To a point the lady Lungile told me it's my responsibility to have data.

I have 2 accounts with Tyme Bank savings and business account. Which are very much operational. What happened to going an extra mile assisting a customer, delivery best customer service. I usually use New Redruth Pick n Pay or Steeldale Hyper as they are closer to where I stay and I know for user both these stores I wouldn't have gotten the ill treatment I experienced today.

Checkers manager was the one who was able to assist me, after withdrawal I was able to purchase LTE data for R300 and I tipped the cashier that was assisting me.