VG
Vanessa G

1 reviews | Active since Dec 2016

23 Dec 2016, 06:49

Treating customers like *********

<p>I had gone to Pick 'n Pay clothing yesterday in Meadowdale to exchange 3 t-shirts for 2 Lace Pul*****s, unfortunately it still did not fit my daughter. I then went to Keywest (16:30) as I stay in the area to exchange it again.</p> <p>When I got to the cashier, and explained to her that I could not find suitable clothing for my daughter here and would like a refund. She called her manager or supervisor who came to assist. She looked at the slip and they started talking in their african language. I asked whether there was a problem and she wanted to know if I had done an exchange at another store on the same day. I said yes and explained to her what had happened. She pulled her face looked at me with disgust, they kept talking in their own language and the cashier laughed. I was discusted, the way they looked at me and treated me like I was a ***** trying to ***** from them. The mng walked away without any explanation and after the cashier gave me my money I asked her for my slip and she wanted to know why and she continued to be rude about it making comments that I could not understand. She wrote something down, gave me the slip and I told her that it was not good customer service to treat people this way, she started laughing in my face, I was shocked and said to her that I am discgusted by their service and she just continued to laugh at me.</p> <p> </p> <p>I spend alot of money at Pick 'n Pay, I have never been treated this way. I was wondering why the store was so quiet, but now I know. Their customer service is terrible, they've got no respect for customers. If I did not have a slip they could have suspected me. I am really disgusted that they could treat your customers this way.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Dec 2016, 10:18
Official

Good day Vanessa,

Thank you for choosing Pick n Pay and taking the time to address your experience with us.

Please accept our apologies for the poor service received at the Keywest store.

We are busy addressing this with our management team.

Kind regards,
Vanitha Venketas