Treated like I'm nothing by two picknpay staff members.

I bought a Russell Hobbs iron from picknpay on the 21/06/2022 I'm a regular customer even yesterday I went to do my shopping and I swiped. with my son's card. I'm never good with keeping receipts because I shop a lot and if something is wrong with a product that I bought with my own cash I will obviously return it as I'm not happy with it and this morning my iron did not want to switch on. I looked for my receipt everywhere I could and could not find it. But I was so relieved that atleast the date of purchase and stamp from the shop was there on the box which is proof that I bought the iron from picknpay Vosloosrus in goldspot. I went to the store and explained to the security she was so calm and looked understanding and said I should go to the kiosky and when I got there I told some lady and she called she some guy which was probably a manager. I explained to him again again that I bought an iron but lost my receipt but there is a proof on the box of the iron that I bought the iron there and even yesterday I was here for my shopping but only saw this morning the iron was not working.i said maybe I can check my bank statement for that day in the app. He agreed and I checked couldn't find anything so I said I'm not sure if I used cash on that day or my capitec or fnb card. Then he speaks to this lady and this lady was not giving me any hope she just said we want the receipt we can't take it without the receipt do you remember what happened the last time we took it and I said so are you saying bcos I lost my receipt I have to keep an iron thats not working. I got annoyed and said I am getting annoyed and she said she is used to be sweared by customers and she was giving me some type of attitude and wanted me to actually beg her. I said I'm going to report you and I asked for the guys name he wrote his name and surname and I asked for the lady's name the guy asked her. She refused to give her name and told me about POPi which is protection of customers information she is not a customer and the guy scratched his name and wrote a name not clear. But I took the lady's name on her batch her name was Malatelo. She was giving me a go to hell type of attitude. They both ignored me then as if I didn't exist I front of other customer. I left the iron there because I was frustrated and they didn't even care I left the iron. I went out of the store with no one even caring I left the iron. Wow is this the kind of treatment you get from picknpay staff. They didn't even try to come up with a solution out of my situation they were not interested to help because even when I told the guy I will report this he said u can report us and he said it with confidence. They didn't even ask what was wrong with the iron they didn't care and they were not willing to assist.