1 reviews | Active since Jul 2016

06 Feb 2019, 13:33

treated like a *****

Hi

I went to Pick n Pay by the sea to by groceries and ended up buying a TV, (that was a mistake and a shocking experience)

I had to pay for the TV separately at the TV counter and then pay again at the checkout for my groceries. This is almost understandable because of our culture in this country.

I was then instructed to provide proof at the till checkout that I had in fact paid at the TV counter, I did so and was slightly annoyed, but low and behold just before exiting the store I was then stopped like a common ******** by the security guard to once again tick my green slip and check that the TV had in fact been paid for.

I am an honest man with integrity and you dare question me like this!!!!! Do you think that I will ever go back to PnP after this unpleasant experience?????

0
Replies (1)
Pick n Pay
Pick n Pay's reply07 Feb 2019, 12:13
Official
Good day  Jeremy, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team