1 reviews | Active since Jul 2018
Treated like a ******** at MEnlyn Maine
I was assisted by a lady by the name of Thabile at the front till by the cigarette counter . Whilst assisting me she mistook the R100 note I paid with for a R50 , it happens its a mistake . The issue here is that Thabile told me to leave the shop Until they did a count of the money in the till and they will then call me to arrabge to make payment . Its a working day I'm on lunch I cannot be running around Pick n Pay all day looking for my change , theres cameras there why couldn't Thabile make an alyternitive plan to have my money paid to me right there and then . I habve a serious deadline at work and now I have to leave Garsfontein and go to Menlyn Maine again to try and recover my hard eraned money like some ***** . Why should I keep coming back to the shope wheras she is the one at fault . The general service at Pick n Pay Menlyn Maine needs to be corrected as its nothing compared to the Spar tha is located within the same shopping centre .
Good day Mahlatse,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Menlyn Maine store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Mahlatse,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Menlyn Maine store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
