Treated as a ***** after paying for our groceries.

Pick n Pay Waterfront, 10/4/2022.

We have never experience this type of treatment especially in the month of Ramadaan. We bought a few things and discovered the Jacobs coffee was on special for Smarter shopper cardholders. The security tag siren went off when we left the store because the Jacobs coffee has a soft tag which was not our fault. The security guard just pulled back our trolley to check without greeting or explaining what he was going to do. The security guard supervisor apologized on behalf of the security guard which was not her place to do so. We are very disappointed that firstly the store manger allowed this type of treatment and secondly he took a while to come when we requested him to explain to him what happened.

Mr L is the store manager eventually we cancelled the sale and he refunded our money.

I want Mr Raymond Ackerman to see how customers are treated in the his store....